FREQUENTLY ASKED QUESTIONS
WHERE CAN I BUY RIEVO PRODUCTS?
You may purchase RIEVO products from our official website, Shopee and distributor (CERIARIDER (MY) SDN BHD).
HOW DO I FIND OUT NEW PRODUCTS FROM RIEVO?
DO YOU HAVE AN OVERALL LIST OF PRODUCTS THAT I CAN REFER TO?
Yes. Click here.
I HAVEN'T RECEIVED MY ORDER YET.
- We have a delivery lead time of 3-5 working days.
- Orders made during peak season (i.e. holidays, festive season, etc) will have a slight delay in delivery time.
- However, if the duration has already exceeded the delivery lead time, please contact our customer service to assist you immediately.
THERE'S A MISSING/WRONG ITEM IN MY ORDER.
Oh no! We’re sorry that this happened. Please contact our Customer Service Team or rievo.my@gmail.com so that we can make things right, and get back to you within 24 hours.
Please also include the following details in your form/complaint:
- Image of the Item/Parcel(s) recieved
- Order Number
(NOTE: Please do not throw away any of the incorrect items that you’ve received! Depending on the situation, our team may arrange to collect the product from you.)
HELP! MY PACKAGE IS DAMAGED WHEN I RECEIVED IT.
We’re sorry that this happened! Please contact our Customer Service Team or rievo.my@gmail.com as soon as possible. Please include details about the problem, including photos of any visual damage and your order number for quicker assitance.
CAN I CHANGE MY SHIPPING ADDRESS?
Kindly reach out to our Customer Service Team to edit your shipping address for you.
HOW CAN I CANCEL MY ORDER?
Unfortunately, you cannot cancel your order once it has been made. However, to make any edits to your existing order, kindly contact our Customer Service Team. If you decide to Return & Exchange, click here.
